Gravitas WINS Radio

Getting a customer is a challenge. Relatively speaking, delighting a customer and converting them into a repeat customer is easier. That is the theme of today's conversation. I have Kavitha, a seasoned customer success manager. We are going to discuss examples, metrics, and challenges of a customer success manager. Hope you find this interview useful.

What you'll listen

• (00:00) - Welcome
• (00:54) - What is customer success?
• (02:06) - Where do the customer success champions fit in?
• (03:16) - Metrics to track as a customer success manager
• (07:14) - What is the ongoing process we need to delight customers?
• (13:01) - Who does a customer success manager report to?
• (14:24) - Examples of customer success
• (15:53) - Skillset of a customer success manager
• (17:23) - How empathy helps
• (19:53) - Customer success manager in a services company
• (22:15) - What is the kindest thing someone has done for you?
• (22:54) - Who has manifested the best leadership quality in your life?
• (24:13) - What is the definition of living a good life?

Connect with me

Thank you for listening. If you enjoy the podcast, would you please leave a short review on Apple podcast or on YouTube? It takes less than 60 seconds, and it really makes a difference in finding this podcast. And it boosts my spirits. 😀

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Have a life of WINS.

Gravitas WINS is produced by Joseph Jude. Be sure to subscribe on Apple Podcast, Spotify,Google Podcast,YouTube, or the podcasting app of your choice.

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